Information Technology Announces Organizational Restructure

Nov. 5, 2018

Information Technology Announces Organizational Restructure

As part of Information Technology’s ongoing commitment to continual service improvement, Chief Information Officer Margie Muthukumaru announces additional changes to Information Technology’s organizational structure. These changes will place IT in a better position to support the Webster community and the university’s operational needs and strategic goals.

Information Technology strives to deliver high quality services and support to our students, faculty and staff. We are committed to maintaining an infrastructure and support network that enhances a student-centered learning environment and which can drive and sustain academic and operational excellence. We look forward to continued relationships and partnerships with all community members in meeting these objectives.

Details of the reorganization are outlined below. Please direct any questions relating to the reorganization to it@webster.edu. All support and technology inquiries should be directed to the IT Service Desk at support@webster.edu

Business Relationship Management (BRM)

The Business Relationship Management (BRM) office, led by Assistant Director Mary Ryan, is a new area of focus in the IT Service Management Office (Director Terri Lucas). This unit includes the IT Service Desk and also the areas of technology education and documentation, change management and IT strategic communications.

Primary objectives of the Business Relationship Management Office will be to maintain strong and positive relationships between Information Technology and the university community. We will meet with both academic and administrative units to identify opportunities for service improvements and to ensure IT is involved in the technical needs, requirements and planning of initiatives that support the University’s goals and strategic plan.

IT Asset Management (ITAM)

The IT Asset Management (ITAM) office, led by Assistant Director Christine Arteaga, is another new area of focus in the IT Service Management Office (Director Terri Lucas). This office will provide oversight of technology assets (hardware and software) to ensure that they are administered and used to maximize value while minimizing risk. 

Primary objectives include building a reliable asset inventory and instituting a governance policy for assets that will deliver cost transparency and align closely with the University’s strategic priorities. The ITAM office provides oversight into classroom technology needs and also includes the Build Team which has the responsibility of ensuring standard computer images and software builds work with the environment and are tested thoroughly for performance and efficiency.  The Build Team also works closely with IAO in managing the Campus Connect/VDI environment.

Enterprise Applications Team (EAT)

The Enterprise Applications Team (EAT), led by Director Greg Malone, is a consolidation of the Project Management Office and Enterprise Information Systems group. This team will provide planning, design and support of our key business applications and critical decision systems such as our Student Information System, Email & Office 365, as well as the integrations with our Payroll, Learning Management, and Advancement Systems. 

EAT will play a critical role in preparing the approach and the roadmap for Webster’s key initiatives that support the University’s future goals and strategic plan.

Infrastructure and Operations (IAO)

The Infrastructure and Operations (IAO) team, led by Director Ron Simpson, is a transformation of the existing Networking group. This team manages the university’s global campus network and supporting network devices, wired and wireless network access, campus cabling infrastructure, phone and VOIP (voice over IP) services, server backup and restore, network access control and security, and cloud infrastructure planning. 

Primary objectives include providing a scalable, secure and reliable infrastructure. IAO plays a critical role in ensuring that infrastructure can support all administrative and business applications and functions as well as delivery of the capabilities required to achieve business success.

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