Incomplete Grades: Updated form, guidance for Spring I

Mar. 9, 2020

Incomplete Grades: Updated form and guidance for Spring I

Spring I grades are due by Friday, March 13, for both graduate and undergraduate courses. Any faculty member who submits a grade of Incomplete (I) for a student will be prompted to complete the Incomplete Grade Form and provided with a button to access and complete the form.

The Incomplete Grade Form is an important record-keeping and communication tool that allows various offices to complete the necessary procedures to give the student access needed to complete their work. The form also allows other members of the student’s success network to help the student successfully resolve their grade of Incomplete.

Grades of Incomplete are an option that faculty may select to allow students to complete their work if the situation is appropriate. Per catalog policy, appropriate situations are those “where the student has satisfactorily completed major components of the course and has the ability to finish the remaining work without re-enrolling.” The graduate catalog policy is available here and the undergraduate catalog policy is available here

Faculty may connect with teams in the Academic Advising Center and the Academic Resource Center if they have any questions or need any clarification.


Some examples of questions received in the past include the following:

  • I have a student who has not attended class or completed any work for several weeks? Is an Incomplete appropriate?
  • I have a student who is missing most of the required work? Is an Incomplete appropriate?
  • I have a student who plagiarized a major paper. Is an Incomplete appropriate?
  • I have a student who will need to take the class again in another semester in order to complete all of the content due to extenuating circumstances. Should I file an Incomplete for this semester?

In all of these cases, the answer is no, an Incomplete is not appropriate. Do not submit an Incomplete as the students’ grades or leave the students’ grade as In Progress (IP) in these situations. Instead, submit the appropriate earned grade for the students. If the students then contact you to discuss the grade after it is posted and you want to offer opportunities for the students to successfully complete the course, you still have options.

Feel free to reach out to the teams in the Academic Advising Center or the Academic Resource Center for assistance and to discuss those options.

Incomplete guidelines and submissions

Some faculty question why it matters whether Incomplete grades are applied or that In Progress (IP) grades are left in these situations. In short, these approaches can harm a student’s academic progress, course sequencing, persistence, and graduation/completion. Therefore, the following reminders are important:

  • Do not leave In Progress (IP) grades in the system. All Graduate and Undergraduate Spring I session grades are due Friday, March 13.
  • Grades of Incomplete should be used sparingly and only when a student has completed a majority of the coursework and has agreed to the remaining requirements and timeline.
  • Grades of Incomplete should be carefully discussed with students if they are expecting to graduate/complete their programs at the end of the term or semester. Grades of Incomplete may delay students’ graduation/completion dates, and faculty should ensure that these students are aware of the possible delays.
  • An electronic Incomplete Grade Form must be submitted when an Incomplete grade is posted. This form provides the necessary information for other faculty and staff members to support the student as they complete their work. It also provides details necessary for the Registrar’s Office to process the necessary grade changes on the specified dates. To learn how to access the electronic Incomplete Grade Form here.
  • Review the guidance on best practices regarding Incompletes to ensure that Incompletes are only being used in appropriate situations.
  • When issuing a grade of Incomplete, the faculty member must explicitly state the commitment of the student and the faculty member. The faculty of record is expected to grade submitted work and post a final grade, using a Change of Grade Form, in a timely manner. 

Students should not be awarded Incompletes in lieu of earning failing grades. If the student stops attending but fails to withdraw properly, the faculty of record should assign a student’s earned grade and/or a WF, not a grade of Incomplete. Incompletes should also not be awarded when faculty members have recommended students to the Plagiarism Prevention Program (PPP).

Student Success Portal features

In order to improve tracking and successful resolution of Incomplete grades, we are leveraging features available in the Student Success Portal, powered by Starfish, including the following: 

  • Submitted electronic Incomplete Grade Forms are being uploaded into the Student Success Portal so that faculty and staff members may access the forms and the information they contain
  • Notes regarding changes to the original agreement for grades of Incomplete (e.g., extended deadlines) and/or administrative changes (e.g., the grade being updated) are being tracked in the Student Success Portal.
  • Faculty members are encouraged to make notes regarding students’ progress with their Incompletes and any changes to the original agreement.
  • It is recommended that faculty also email any notes and changes to,, and to ensure that this information is fully communicated to all relevant offices that support students with grades of Incomplete.
  • A "Concerning Grades: Incomplete (I)" system flag is raised when a grade of Incomplete is posted, automatically sending a message to each student who has one or more grade of Incomplete posted. This flag remains active until the student’s grade(s) of Incomplete change to an earned or administrative grade.

By more closely monitoring grades of Incompletes and their resolutions and ensuring that all grades are posted in a timely manner, Webster can help students remain on track to meet their academic goals.

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